![]() This warranty does not cover wearing parts and is not intended to cover extended use patterns. In the case of a fault, we will send you a replacement part under our 12 month warranty as quickly as possible. The cost of return carriage is your responsibility. You will be liable for the cost of replacing any parts that are damaged or showing signs of wear. We will inspect it and refund your purchase cost, which does not include any non-standard shipping costs, by the means you used to pay. If it’s unsuitable for you, please contact us for advice and return instructions. You have 15 days from receipt to try your iWALK indoors on clean flooring. ![]() Please unpack carefully and keep all packing materials. We will hold all returns for 3 days before inspecting them to allow any viral traces to disappear before opening. Guarantee and returns Covid-19 precautions We also may not be able to achieve delivery within 24 hours. Note: If you are outside the area for our carrier’s standard delivery charge, such as in Highlands and Islands of Scotland, Northern Ireland, The Isle of Man or the Channel Islands we may have to pass on to you the additional carriage at the cost to us of between £12.00 and £21.60. If we ship on a Friday you should get your device on Monday unless you pay the supplement that our carrier charges for a Saturday delivery before midday, £12, which is an option you can select when you check out. You’ll be pleased to know postage and packaging is free but if it’s urgent, let us know you’re in a rush and we will try to ship the same day! We have stock available and aim to ship within 2 working days, using a next-day carrier. “Bear in mind – the iWALK 2.0 knee walker can give you back the mobility you lost, but it can’t give you what you did not have in the first place! If you would like some advice on whether the iWALK 2.0 is right for you before placing your order, don’t hesitate to give me a call – 03300 240966.” ![]() Quickly converts for Left or Right leg use.
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